Welcome to Managemate
Your property keeps its work and records in Managemate
Whether you’ve just joined the board or just started managing the property, this page explains what Managemate is for, what you’ll receive, and how to sign in.
Why your property uses Managemate
Your management company or board chose Managemate so that the work at your property is recorded in one place: what’s planned, what’s under way, the documents behind it and the decisions made along the way. Managers log updates as the work happens, and directors can see it without having to ask.
Managemate isn’t a resident portal. It’s for your board and your management team, and it works alongside the portal your residents use.
If you’re a director
What you’ll receive
A welcome email with your account, then digests of your manager’s updates about the property. You can choose a weekly digest, a daily one, or both, and your manager can send time-sensitive updates immediately.
Catch up and look things up
The history of past work and decisions stays with the property, so a new director can get up to speed without relying on anyone’s memory. Records and documents can be found by vendor, date, topic, common element, asset and unit, without asking your manager to find them.
Ask questions where the work is
When you have a question about something, you can ask your management team in the notes on that record. The question and the answer stay with the work, rather than in someone’s inbox.
Before each meeting
Your manager generates the management report from the updates logged during the reporting period, so it reflects the work that was done.
Training
Training is included for every director, in a group session or one on one, and you can book a session at a time that suits you.
If you manage or support the property
Start with the history
The property’s records and the work logged before you arrived are all in one place, so you can pick up where the last manager left off.
Log updates as you go
An update takes a sentence or two, and emails that matter can be forwarded to the property’s Managemate address and saved as documents.
See what’s due
The daily agenda arrives each morning with what’s due, starting, expiring or renewing at each of your properties.
Report when you’re ready
When it’s time to prepare for a board meeting, generate the management report from the updates already logged.
Signing in for the first time
Set your password
Open the welcome email from Managemate and follow the link to set your password. If you can’t find it, choose “Forgot password” on the sign-in page.
Use the address on your account
Use the email address your account was set up with. This may be a board or property address rather than your personal one.
Sign in
Sign in at app.managemate.ca. On a phone, you can add Managemate to your home screen so it opens like an app.
Questions? Ask us
Our support team helps directors and managers alike. Use the chat inside Managemate, email support@managemate.app, or browse the help centre. If you’d like a training session of your own, book a time that suits you.
Thinking about Managemate for another property or for your management company? Book a demo with our founder.